Privacy Policy

Website Name: WillBanao

Website: www.willbanao.com

Address: D-76, Kamla Nagar, Delhi - 110007, India

Contact Email: regulatory@willbanao.com

Depending on how you use the Website, we may collect:

• Identity & Contact Data: Name, phone number, email address, city, address, and details you submit via forms/WhatsApp/email/calls.
• Service-Related Data: Information you voluntarily provide relevant to your request (e.g., succession/will-related information, family relationship information, asset broad categories, nominations, executor preferences, and supporting details).
• KYC/Verification Data: Information necessary for verification and fraud prevention, if requested as part of service flow.
• Payment & Transaction Data: Payment status, transaction references, invoices/receipts (payment processing is typically handled by secure third-party payment gateways).
• Technical & Usage Data: IP address, device/browser data, pages visited, timestamps, referral sources, cookies/logs.
• Communication Data: Messages, call logs (time/date/duration), emails, WhatsApp chats, and support interactions.

We may process personal data to:

• Provide, operate, and improve the Website and services
• Respond to enquiries and deliver requested services
• Schedule consultations and communicate service updates
• Maintain internal records and provide customer support
• Process payments, billing, and refunds (where applicable)
• Conduct analytics, security monitoring, and fraud prevention
• Comply with legal obligations and enforce our rights
• Send marketing/promotional communications (including WhatsApp), where permitted and/or based on consent/opt-out choices

We process personal data:

1. With your consent (e.g., when you submit forms, contact us, opt-in to updates, or engage services), and/or
2. For “legitimate uses” permitted under the DPDP Act (as applicable), including responding to your request, ensuring security, preventing fraud, and complying with legal obligations.

You may withdraw consent at any time (see Section 10). Withdrawal may affect our ability to provide services.

We may send updates, reminders, informational content, and promotional offers via WhatsApp, SMS, email, and calls.

You may opt out anytime by replying “STOP” on WhatsApp/SMS or by emailing regulatory@willbanao.com with the subject “Opt-out”.

Even if you opt out of marketing, we may still send service/transactional messages (e.g., confirmations, invoices, critical updates).

We use cookies and similar technologies for:

• Essential website functions
• Remembering preferences
• Analytics and performance measurement

You can manage cookies through browser settings. Disabling cookies may affect Website functionality.

We do not sell personal data. We may share data only as needed with:

• Service providers/processors: hosting providers, CRM tools, analytics providers, WhatsApp/SMS/email communication vendors, payment gateways, scheduling tools
• Professional advisors: legal, tax, accounting, compliance consultants (only where necessary)
• Government/Regulatory authorities: where required by law or lawful requests
• Business transfers: merger/acquisition/restructuring (with reasonable safeguards)

Subject to applicable law and verification, you may request:

• Access to a summary of personal data processed
• Correction/Updating inaccurate or incomplete data
• Erasure of personal data that is no longer necessary (subject to legal retention requirements)
• Withdrawal of consent
• Grievance redressal

To exercise rights, email regulatory@willbanao.com with subject “DPDP Request”.

We retain personal data only as long as necessary for:

• service delivery and support
• compliance with legal, accounting, and tax requirements
• recordkeeping, audit, dispute resolution, and enforcement of rights

Data is securely deleted/anonymised when no longer required, subject to lawful retention.

For privacy and DPDP-related concerns, contact:

Email: regulatory@willbanao.com

Address: D-76, Kamla Nagar, Delhi - 110007, India